Customer Service / Front Desk Officer Job at Bellforte Consulting
Bellforte Consulting is a strategic consulting firm integrating a full range of business consulting capabilities. Our partners have tested professionals with deep ‘sector-specific’ knowledge and the ability to lead and drive industry agenda.
We are recruiting to fill the position of:
Job Position: Customer Service / Front Desk Officer
Job Location: Lagos Island, Lagos
Employment Type: Full time
Job Description
Receive Visitors:
- Greet visitors appropriately
- Determine visitors needs in a professional manner o Maintain visitors’ register
- Offer refreshments to visitors where appropriate
- Direct visitors to contact person/appropriate meeting room
- Ensure backup when absent from reception table
- Ability to maintain composure with difficult consumers.
- Must remain professional at all times
Answer Phone Calls:
- Answer phone calls in a timely and polite manner
- Determine purpose of the call
- Deal with visitors queries and provide correct information
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Manage Mail/Customer Service:
- Reply electronic mail and sort all paper mails accordingly.
- Prepare outgoing mail for pick up or courier
- Organize courier deliveries
- Perform live chat and email correspondence with customers.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house
- Handle all customer related issues with proper guidance from supervisor.
Monitor Office Visits:
- Monitor people coming & going through the reception doors
- Issue visitor passes where appropriate
- Be aware of & report suspicious activity.
Organise Meetings:
- Book meeting rooms o Inform participants
- Set up meeting with necessary refreshments & equipments
- Organize catering for meeting
Secretarial Support:
- Prepare correspondence & documents
- Organize mailings
- Schedule & follow up on appointments
- Maintains customer records by updating account information.
Reception Area Maintenance:
- Keep the reception area clear & neat
- Maintain & organize reading materials
Requirement
- Candidates should possess relevant qualifications.
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