Customer Service Lead Job at Rimdinado International Limited

Rimdinado International Limited - We are a global brand, leveraging on technology and changing business conditions to provide cutting edge solutions to our communities.We provide human capital management,Organizational design and development and business process management consulting services for our wide range local and international clientele.

We are recruiting to fill the position below:

Job Position: Customer Service Lead

Job Location: Abuja (FCT)

Job Description

• We are seeking an experienced and dedicated Customer Service Lead to join our team. The ideal candidate will play a pivotal role in supervising and supporting the customer service team, ensuring the delivery of exceptional service to our customers.

Key Responsibilities

• Supervise and lead a team of customer service representatives.
• Set performance goals and provide guidance, training, and coaching to team members.
• Collaborate with other departments to resolve customer issues and provide feedback for process improvements.
• Maintain up-to-date knowledge of company products, policies, and services.
• Prepare regular reports on team performance and customer feedback.
• Assist in the recruitment, onboarding, and training of new team members.
• Ensure that customer inquiries and issues are resolved promptly and efficiently.
• Monitor and assess team performance and KPIs to meet or exceed customer service standards.
• Handle complex or escalated customer inquiries and complaints.
• Foster a positive and collaborative work environment to promote teamwork and employee satisfaction.
• Stay updated on industry trends and best practices in customer service.

Qualifications

• A Bachelor's Degree in a relevant field or equivalent work experience.
• Proven experience in a customer service role, with a minimum of 3 years in a leadership or supervisory position.
• Excellent communication and interpersonal skills.
• Demonstrated leadership and coaching capabilities.
• A customer-focused approach and commitment to providing outstanding service.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using customer service software and tools.
• Ability to handle high-pressure situations with professionalism.
• Exceptional organizational and multitasking skills.
• Experience working in health care industry is a plus.

Method of Application
Interested and qualified candidates should send their CV to: rimdinado2@gmail.com using the Job Position as the subject of the mail.