Customer Service Manager at GB foods

GB foods is a leading FMCG group in West and Central Africa. We are into Trading and Manufacturing of branded food products for the African market.

We are recruiting to fill the position below:

Job Position: Customer Service Manager
Job Location: Lagos (Nigeria)
Department: Customer Service
Contract: Permanent
Working day: Full time

Role & Responsibilities
We are looking for a Customer Service Manager for our business in Nigeria, reporting to the Business Unit Manager he/she will be responsible for:

• Together with the demand Planner, lead the forecasting process trying to get the best forecast accuracy, in order to optimize the planning, supply and production processes.
• Agree with Sales Management the customer service conditions, trying to optimize customer satisfaction and efficiency for the company.
• Agrees with Logistic team the delivery conditions o customers, trying to meet the service level targets at the most efficiency cost.
• Lead the Pricing Committee to agree the sales prices to customers with Sales and Finance management
• Lead the Credit Committee, to decide the payment and credit conditions with customers
• With the Logistics team, being responsible for the orders and deliveries to customers
• With the Sales team, being responsible for customers cash collection
• With the Operations team, being responsible for the product availability
• Responsibility for achieving the committed sales in front of General Management
• Responsibility for achieving the target in Account Receivables in front of Finance Management
• Being the Credit Manager for the Nigeria Business Unit
• Supervising the order to cash process execution

Requirements

• Bachelor's degree in Economy, Business Administration or Engineering
• At least 5 years of experience in Customer Service area
• People Management skills