Customer Service Manager Job at Export Parts Store

Export Parts Store is a leading provider of automotive parts and accessories, specializing in the export market. With a commitment to quality and customer satisfaction, we are dedicated to providing top-notch service to our clients worldwide. Export Parts Store has been the cornerstone of the USA area riding community since 2004. Our team is dedicated to expanding the Harley-Davidson experience through local community involvement, fun events, and personal, friendly service.

We are recruiting to fill the position below:

Job Position: Customer Service Manager

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are currently seeking a dynamic and experienced Customer Service Manager to join our team and lead our Export Parts Store customer service department.
• As the Customer Service Manager for our Export Parts Store, you will be responsible for overseeing and optimizing the customer service operations to ensure exceptional service delivery to our international clientele.
• The ideal candidate will have a strong background in customer service management, a thorough understanding of export procedures, and the ability to lead a team to meet and exceed customer expectations.

Key Responsibilities
Team Leadership:

• Lead and motivate a team of customer service representatives to deliver outstanding service.
• Provide ongoing training and support to enhance the team's skills and knowledge.
• Foster a positive and collaborative work environment.

Customer Experience Enhancement:

• Develop and implement strategies to enhance the overall customer experience for our international clients.
• Monitor customer feedback and implement improvements based on insights gathered.

Export Procedures:

• Possess a deep understanding of export regulations, shipping processes, and customs documentation.
• Ensure the customer service team is well-versed in export procedures and can guide customers effectively.

Communication and Relationship Management:

• Establish and maintain strong relationships with key clients and partners.
• Communicate effectively with customers, addressing inquiries, resolving issues, and providing timely updates on orders.

Process Improvement:

• Identify areas for process improvement within the customer service department.
• Implement efficient workflows to streamline operations and enhance customer satisfaction.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) to measure the success of the customer service team.
• Analyze data to identify trends and implement improvements accordingly.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• Proven experience in customer service management, preferably in an export-focused role.
• Strong knowledge of international shipping regulations and customs procedures.
• Excellent leadership and communication skills.
• Analytical mindset with the ability to use data to drive decision-making.
• Familiarity with automotive parts and accessories is a plus.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: Simon.fossonggroup@exportpartsstore.com using "Customer Service Manager - Export Parts Store" as the subject of the mail.