Customer Service Manager Job at Majeurs Holdings Limited

Majeurs Holdings Limited is a creative and luxury furniture manufacturing company founded in June 2011 with headquarters in the United Kingdom and a production factory in Lagos State, Nigeria. The company is the premier manufacturer of luxury furniture in West Africa. Majeurs Holdings Ltd, the parent company, houses Majeurs Furniture, Majeurs Academy and Mande.

We are recruiting to fill the position below:

Job Position: Customer Service Manager

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.
• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
• Analyse customer issues and provide appropriate solutions.
• You should be polite, reliable, knowledgeable, and adaptable.
• Ability to meet set targets and performance standards.
• Clear and respectful communication.
• Handles customer issues and conflicts professionally

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keep records of customer interactions, follow up on customer order and send report.
• Update database and give report.
• Work with sales team by following up appointments with customers.
• Update customers’ records.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Reaching out to customers through calls and messages.
• Escalate customers’ complaints to appropriate team.
• Fulfilling tasks set out by supervisors.

Requirements

• Candidates should be a graduate of Business Administration, Mass Communication, etc.
• 5 years of experience.
• Proximity to Surulere is an added advantage.
• Furniture or Interior Decoration knowledge is an added advantage.

Method of Application
Interested and qualified candidates should send their CV / Resume to: hr@majeursholdings.com using the Job Position as the subject of the mail.