Customer Service Officer

Dotimi Pots Of Soup - We offer delicious healthy pots of soup, stew, and side meals in less than 3hours. Even better, we deliver to the comfort of your doorstep!

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Description

• Attracts potential customers by answering product and service questions
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Prepares product or service reports by collecting and analyzing customer information.
• Monitor the brand website platform and process online orders appropriately.
• Contributes to team effort by accomplishing related results as needed.

Method of Application:

Interested and qualified candidates should send their application and CV to careers@dotimipotsofsoup.com