Customer Service Officer

Rainbow Group International is a conglomerate of 35 companies operating outside and within West Africa. Today the Rainbow Group has come a long way since its birth in 1999, achieving gradual growth and success along the way. We have focused on continuing the legacy and to build on our heritage with the underlying ethos of Innovation, Commitment, Proactive, Customer Focused and Integrity.

Job Title:   Customer Service Officer

Job Description

• Customer invoice enquiries
• Customer database management.
• Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
• Act as in-house sales back-up.
• Ensure arrival notices are sent timely.
• Handling customer enquiries and issues for segmented and non-segmented customers.
• Inter and intra department coordination.
• Attend to mail communications- ensure prompt and effective communication
• Ensure clear differentiation between internal correspondence and external correspondence.

Special Skills Required

• Communication and probing skills.
• Ability to multi-task
• Excellent IT skills.
• Problem solving skills
• Inter Personal skills.
• Reporting writing / reporting skills.