Customer Service Officer Job at CardinalStone

service provider, CSRL acts as Registrars to a wide spectrum of companies across various industries and currently manages registers of over two million shareholders across a wide variety of companies/institutions in different industries in Nigeria. Our mission is to exceed clients’ and other stakeholders’ expectations by leveraging cutting-edge technology to provide outstanding and innovative services.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos,
Employment Type: Contract

Job Description

• Attend to walk-in customers’ general enquiries such as e-mandate, change of address, change of Clearing House Number (CHN) etc
• Receipt and distribution of correspondences received from walk-in shareholders at the head office and the branches
• Upload of e-dividend mandates on our share registration application and on the NIBSS platform
• Treatment of unclaimed dividend requests from the branches and stockbroking unit
• Verification of shareholders’ signatures and shareholdings
• Forward Banker`s Confirmation of Signature Letters to Verification Unit
• Accreditation of shareholders at clients’ general meetings (AGMs, EGMs etc)
• Attend to other share registration issues or tasks as may be required by line manager

Job Requirements

• Minimum of an Ordinary National Diploma (OND)- Upper Credit or Distinction
• Good communication skills (written and spoken)
• Good understanding of share registration
• Customer service orientation
• High standards of ethics and integrity
• Excellent problem solving skills
• Excellent customer relationship etiquettes
• Excellent time management skills

Method of Application
Interested and qualified candidates should forward their updated CV to: reghr@cardinalstone.com with the email subject as "Customer Service"