Customer Service Officer Job at MetroHealth HMO Limited

MetroHealth HMO Limited is a Health Maintenance Organization which has been established with the objective of becoming the HMO of choice for corporate entities and all subscribing enrolees, who want good quality healthcare accessed through a technology enabled platform that will enhance the whole customer experience.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Ajah, Lekki, Victoria Island, Ikoyi - Lagos
Employment Type: Full-time

Job Description

• Manage in coming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements and Skills

• Candidates should possess a Bachelor's Degree qualification with 1 - 2 years of work experience.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skill
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N60,000 - N100,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: Hr@metrohealthhmo.com using the Job Position as the subject of the mail.