Customer Service Officer Job at PWAN Advantage Resources Limited

PWAN Advantage Resources Limited is a Real Estate Marketing and Development Company; providing our clients with the best affordable real estate options (both commercial and residential properties) in Africa. Our story is beyond what we do but about what drives us as a company. That drive is our vision to make home ownership dream a reality for as many people as possible and our mission to discover affordable lands in fast developing areas; purchase them in bulk and make them available to clients.


We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Awoyaya - Ibeju Lekki, Lagos
Employment Type: Full-time

Responsibilities

  • Manage incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines and policies.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Take the extra mile to engage customers.

Qualifications

  • Candidates should possess a Bachelor's Degree with 1 - 4 years of work experience.
  • Proven customer support experience or experience as a Client Service Representative.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Smart, young and beautiful.

Salary
N100,000 - N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV & Cover Letter to: hrpwanadvantage@gmail.com using the Job Position as the subject of the email.

Note: Only people living in close proximity will be contacted.



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