Customer Service Officer Job at Talent and Skills Africa Consulting LLC
Talents and Skills Africa Consulting is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time
Job Descriptions
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Educational Requirements / Qualifications
- A degree in any relevant/related discipline
- Minimum of 2 years work experience in Customer support role.
Job Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Smart professional with good knowledge of Microsoft office suite
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Method of Application
Interested and qualified candidates should send their Applications to: info@talentsandskills.net copying hr@talentsandskills.net with subject as stated above.
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