Customer Service Officer Job at the People Practice

The People Practice - Our client, a rapidly growing culinary company, is recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• Our client is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests.
• The ideal candidate will ensure customer’s orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process. S/he will also ensure customer satisfaction and provide support to customers.

Responsibilities

• Take all customer orders and confirm payments.
• Assist customers in making decisions by providing adequate knowledge about cakes and pastries.
• Handle cash and other tenders of payment.
• Prepare invoices when orders are confirmed using QuickBooks and other softwares/apps.
• Respond promptly to customer requests via emails, phone calls, and text messages.
• Build sustainable relationships with customers by providing excellent customer support.
• Prepare daily transaction and sales activities reports and maintain expense accounts.
• Obtain and communicate customer feedback on cakes and pastries.
• Inform customers of ongoing promotions and available discounts.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure customers complaints are handled properly and are escalated to the Head Customer Service Unit when necessary.
• Keep records of customer interactions and details of actions taken.
• Respond to emails sent by customers, provide status updates upon request and settle complaints.
• Ensure customers’ orders are processed and delivered on time.
• Ensure orders are taken correctly and directed to appropriate staff

Qualifications

• Bachelor's degree in Marketing or related field
• At least 2-3 years of proven experience in sales/customer service, preferably in the culinary or hospitality industry.
• Proficiency in using customer service software.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle high-pressure situations with professionalism and patience.