Customer Service Officer (Order Fulfillment) Job at DrugStoc

DrugStoc is a tech-enabled pharmaceutical access and distribution platform that connects manufacturers of pharmaceutical products to health care providers in sub-Saharan Africa. Founded in 2015, Our clients are hospitals, pharmacies, clinics, and nursing homes. We are an omnichannel platform that removes any barrier for Licensed health workers to find and purchase genuine medication at the right price for their patients.


We are recruiting to fill the position below:

Job Position: Customer Service Officer (Order Fulfillment)

Job Location: Ojota, Lagos
Employment Type: Full-time

Job Description

  • Respond to customer's calls and messages relating to order processing
  • Process and fulfil orders from all channels.
  • Respond to product enquiry request from all channels.
  • Tracking of orders from internal operations processes to delivery in conjunction with operations.
  • Generation of Quotations and Proforma invoices for clients and sales reps upon request.
  • Order confirmation and cancellation.
  • Onboarding and verification of new clients
  • Complaint resolution.

Requirements

  • Ideal candidates are Pharmacy technicians, Graduates of Pharmacology, and other related fields.
  • One (1) to two (2) years of work experience in a Community Pharmacy
  • Detailed product knowledge to enable cross-selling across product categories.
  • Must have flair for the health industry.
  • Other relevant experience in the pharmaceutical sector is an added advantage.

Method of Application
Interested and qualified candidates should forward their CV to: careers@drugstoc.com using the Job Position as the subject of the mail.




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