Customer Service Officer (Supervisory Role) Job at the Borough Lagos

The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Position: Customer Service Officer (Supervisory Role) 

Job Location: Lagos, Nigeria
Job type: Full Time

Job Description

• We’re looking for an experienced and customer-focused Customer Service Officer to join our team.
• This role requires someone who loves creating great customer experiences and can confidently lead a small front-of-house team.

Responsibilities

• Supervise and support customer service staff to ensure smooth daily operations.
• Welcome customers warmly and handle inquiries or complaints professionally.
• Coordinate with kitchen and production teams for timely order delivery.
• Maintain cleanliness, order, and product display standards.
• Train and motivate team members to deliver excellent service.

Requirements

• Minimum 2–4 years of experience in customer service (preferably in a bakery, café, or hospitality environment).
• Previous supervisory or team lead experience required.
• Strong communication and people skills.
• Positive attitude, attention to detail, and ability to multitask.
• Willingness to work weekends or holidays when needed.