Customer Service Personnel
Enil Tnorf Eagle - We’re an integrated Print Deployment Agency whose roots lie in creative and brand development. Almost a decade of having close-up conversations with our clients’ target audiences has given us hugely valuable insight into the way people wish to interact with brands-not only face-to- face but across a range of channels.
We are recruiting to fill the position below:
Job Position: Customer Service Personnel
Location: Lagos
Main Job Tasks and Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
Deadline
31st March, 2017.
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