Customer Service Representative

Future Construct Limited is an International Building and Civil Engineering Construction Company capable of handling every possible design in Building, Civil Engineering and Allied fields.Our Company is constantly growing, however our commitment and dedication towards exhibiting high skills in project delivery is continously renewed to position the company adequately for effective service and project delivery within cost and stipulated time, as well as meeting the client’s request to have value for money or return of investment.

We are recruiting to fill the positions below:

Job Position: Customer Service Representative

Location: Lagos
Job Description

• The customer service representative opens customer accounts by recording account information.
• The customer service representative maintains customer records by updating account information.
• The customer service representative resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem.
• The Customer Service Representative serves clients and customers by providing product and service information and resolving product and service problems.
• Also the customer service representative attracts potential customers by answering difficult  product and service questions and  suggesting information about other  preferred products and services.

Job Requirements

• The Customer Service Representative must possess skills like customer service, product information , quality focus, solutions to problems , market information, documentation ability, listening to people, phone and internet  skills, resolving conflict, analyzing information , must be able to be multi tasked.