Customer Service Representative

Beacongate Limited - The company is primarily set up to help transform the latent abilities and potentials of Entrepreneurs, Professionals and Executives and make them realize their full potentials as well as create leadership brands that would make them distinct. This involves using approaches that lead to self discovery, awareness of situations, empowering for positive actions and actualization of goals and visions. We offer customized solutions to meet your personal and business needs.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ikeja, Lagos
Reports To: Managing Director

Responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Required Education: OND or FSLC Holder in a related discipline
• Other Requirements: Minimum of 1 year experience in Customer Service.

Requirements

• Good people skills
• Must have a good command of the English Language
• Must possess ability to read, spell, complete phone orders and follow instructions
• Must be outgoing (this is not a position for a shy person)
• Must be smart, active and have a strong ability to handle work pressure
• General skill-set
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Teamwork: Play a key team player role and set & example to team and others contributing to the success of achieving a shared goal.
• Commitment: Manifesting a steadfast courageous and loyal commitment to the company and the team.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings on time.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources;
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision making process, makes timely decisions and explains reasoning for decisions.
• Productivity: Completes work in a timely manner; strives to increase quantity;
• Works quickly and effectively with minimal supervisory oversight.

Salary
N25,000 to N30,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: career@thebeacongate.com