Customer Service Representative Job at Catering Utensils Rentals

At Catering Utensils Rentals, we take pride in being a leading provider of high-quality utensils for various events and occasions. From weddings and parties to corporate gatherings and more, we offer a wide range of utensils to meet our customers' needs. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Background

• Are you passionate about providing exceptional customer service? Do you enjoy helping people find the perfect solutions to their needs?
• If so, we have the perfect opportunity for you to thrive and make a significant impact in the exciting world of utensils rentals!

Responsibilities

• As a Customer Service Representative, you will be the face of our business and play a crucial role in ensuring our customers have a positive and memorable experience.

Your responsibilities will include:

• Customer Assistance: Interact with customers via phone, email, and in-person to understand their utensil rental requirements, provide information about our products and services, and assist with any queries or concerns.
• Order Management: Process rental orders, track inventory availability, and ensure timely delivery or pickup of utensils as per customers' preferences.
• Product Knowledge: Develop a comprehensive understanding of our utensils inventory to make informed recommendations and help customers make suitable choices.
• Problem Resolution: Address customer complaints and concerns promptly, working diligently to find fair and effective resolutions while maintaining a positive attitude.
• Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional utensils or services to enhance the customer experience and maximize revenue.
• Maintaining Records: Keep accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Collaboration: Work closely with the store and logistics teams to ensure a seamless rental process and maintain excellent communication across all departments.

Requirements

• Customer Focus: A strong passion for providing outstanding customer service and going above and beyond to meet customer needs.
• Communication Skills:Excellent communication skills, both verbal and written, with the ability to articulate information clearly and concisely.
• Team Player: Collaborative and willing to work as part of a team to achieve common goals.
• Adaptability: Flexible and open to learning in a dynamic and ever-evolving industry.
• Problem-Solving: A proactive problem solver with a patient and empathetic approach to handling customer issues.
• Organization: Detail-oriented and capable of managing multiple tasks efficiently in a fast-paced environment.
• Tech-Savvy: Proficiency in using computers, CRM systems, and other office software.

Experience:

• Previous experience in customer service or a related field is preferred, but we welcome candidates with a passion for customer interaction and a willingness to learn.

Note

• If you are enthusiastic about providing top-notch customer service and becoming an integral part of a thriving utensils rentals business, we want to hear from you! Please fill the form in the link.
• Your response plays a significant role in the interview process.