Customer Service Representative Job at Comatrix Collection Service

Comatrix Collection Service - We are a professional collection service provider that deals with helping various loan agencies in retrieving back their bad-loans as fast and effectively as possible.

We make calls to customers to pay their outstanding debts, Send messages to customers, Guide customers through the payment process, Persuade reluctant customers to make payment promptly, Meet weekly and monthly targets, Give proper and correct report of work.

We build a professional team with experienced collectors for every loan agency, using SMS, calls, emails, various social media platforms to remind and encourage overdue customers to make repayments. Co-matrix provides financial solutions by helping loan companies recover back bad debts.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Abule Egba, Lagos
Employment Type: Full-time

Summary

• As a growing Fintech company, we are looking for dedicated professionals who are passionate about helping people and solving problems.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Resolve customer issues efficiently while maintaining a positive attitude
• Document customer interactions in our CRM system
• Work collaboratively with other departments to improve customer satisfaction.

Requirements

• Interested candidates should possess an HND / Bachelor`s Degree
• 1+ year of customer service experience (preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Comfortable using customer support tools and CRM platforms.

Salary
N90,000 / Month.

Method of Application 
Interested and qualified candidates should send their CV to: hr@comatrix-collection.com using "Customer Service Representative" as the subject of the email.