Customer Service Representative Job at Corporate World Wear

Corporate World Wear is an online fashion retail company with a special focus on corporate wears and the corporate world. We offer a wide range of products and services for the corporate world.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Job Qualification

• OND qualification.

Job Description

• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media.