Customer Service Representative Job at Curlla Luxury Salon

Curlla Luxury Salon is a world of unparalleled luxury and indulgence in the ultimate beauty experience. Our exquisite salon is an oasis of refinement, offering bespoke services that cater to the discerning tastes of the most elite clientele.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Overview

• The Customer Service Representative at Curlla Luxury Salonplays a critical role in delivering exceptional service to our clientele. As the first point of contact for clients, you will be responsible for ensuring a seamless and luxury experience throughout their visit.
• Applicant mustexhibit excellent communication skills, maintain a professional appearance, and possess a strong sense of style to align with the salon’s image.
• This role requires a proactive, organized, and personable individual who can manage client inquiries, bookings, and feedback, while upholding the salon's premium standards. Female candidates with a good dress sense and a professional demeanor are encouraged to apply.

Key Responsibilities
Client Interaction and Support:

• Greet clients warmly upon arrival, ensuring they feel welcomed and valued.
• Assist clients with inquiries regarding services, pricing, promotions, and product recommendations.
• Handle booking, rescheduling, and cancellations via phone, email, and in person efficiently.
• Manage complaints or client concerns in a timely and professional manner, escalating issues when necessary.

Client Experience Management:

• Provide personalized services to ensure clients have a premium experience during their visit.
• Anticipate client needs and offer refreshments or other amenities to enhance their stay.
• Collect and document client feedback to ensure continuous improvement of salon services.

Appointment Scheduling and Coordination:

• Manage daily appointments, ensuring efficient and accurate scheduling.
• Collaborate with stylists and management to ensure a smooth and well-coordinated client flow.
• Update and maintain accurate client records, including personal information and service history.

Sales and Upselling:

• Promote and upsell salon services and retail products to clients based on their needs.
• Track and report upselling activities to contribute to the salon’s sales goals.
• Stay knowledgeable about salon products, services, and promotions to assist clients effectively.

Client Data Management:

• Maintain a well-organized client database for follow-ups, loyalty programs, and personalized services.
• Ensure confidentiality of client information in accordance with salon policies.

Maintaining the Salon's Ambiance:

• Ensure that the reception area is tidy, presentable, and reflects the luxury image of the salon.
• Maintain a calm, friendly atmosphere, ensuring all clients feel comfortable and at ease.

Qualifications & Skills

• Education: Minimum of an HND / Bsc. Additional training in customer service or hospitality is an advantage.
• Experience: Minimum of 2 years in a customer service role, preferably in the beauty or luxury industry.
• Communication: Strong verbal, fluent and written communication skills, with a warm and professional demeanor.
• Appearance & Dress Sense: Candidates must have a polished, stylish appearance suitable for a luxury salon environment.
• Sales Ability: Proven experience in upselling services or products to clients.
• Organizational Skills: Excellent organizational abilities and attention to detail.
• Tech-Savvy: Proficiency in client management software, booking systems, and MS Office.
• Team Player: Ability to work collaboratively with the salon staff and contribute to a positive client experience.

Additional Requirements:

• Gender Requirement:Female applicants only.
• Professional Appearance:A high standard of personal grooming and dress sense is essential to represent the salon's luxury image.
• Photo Submission:Applicants are required to submit their CV along with a recent picture of themselves.

Method of Application
Interested and qualified candidates should send their CV along with a recent picture of themselves to: hr@curlla.com using the Job Position as the subject of the mail.