Customer Service Representative Job at Dadeyo Schools

Dadeyo Schools is a school striving for Excellence situated in Ifako Ijaiye / Abule-Egba, Lagos State. Our school's vision is centered on building students with good education and morals.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Nationwide

Job Description

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excitedto help customers.
• They’re patient, empathetic, and passionatelycommunicative.
• They love to talk and understand the value of good communication skills. Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary.
• Customer feedback is priceless, and these CSRs can gather that for you.
• Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Salary
N150,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: schoolsdadeyo@gmail.com using the Job Position as the subject of the email.