Customer Service Representative Job at Dadeyo Schools
Dadeyo Schools is a school striving for Excellence situated in Ifako Ijaiye / Abule-Egba, Lagos State. Our school's vision is centered on building students with good education and morals.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Nationwide
Job Description
- A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excitedto help customers.
- They’re patient, empathetic, and passionatelycommunicative.
- They love to talk and understand the value of good communication skills. Customer service representativescan put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Salary
N150,000 / Month.
Method of Application
Interested and qualified candidates should send their CV to: schoolsdadeyo@gmail.com using the Job Position as the subject of the email.
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