Customer Service Representative Job at DEDA Hospital

DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DeDa hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children and families. For over 6 years, DeDa hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Abuja
Employment Type: Full-time

Job Objective

  • To manage the front office of the hospital, presenting an acceptable positive image to all visitors and patients alike.

Reports to:

  • QA & QC

Direct Report:

  • Co-staff of CRO

Tasks & Responsibilities

  • To greet patients warmly when they arrive at the medical office, clinic or hospital.
  • Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
  • Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes.
  • To gather information from patients upon patients' arrival completing data forms appropriately.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
  • Give daily and weekly report to head of unit on customer feedback and daily job schedule.
  • Responsible for all incoming and outgoing mails on behalf of the hospital.
  • Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
  • Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
  • Confirm patient eligibility the insurance company they are registered with.
  • Review referrals and authorizations.
  • Gets approval and authorization codes for patients before any treatment is carried out.
  • Follow all regulations and guidelines set in the agreement between the health insurance companies and Deda hospital.
  • And any other adhoc duties as assigned.

Educational Qualification

  • HND / B.Sc in any discipline


  • 0 experience 
  • Hands-on computer experience
  • NYSC discharge certificate or exemption

Required Skills & Competencies:

  • Superb organization skills
  • Good communicator
  • Multitasking – Can handle many assignments
  • Ability to prioritize independently
  • Decision Maker
  • Project management abilities
  • Accuracy and punctuality
  • Outstanding inter-personal skill
  • Proficient in Microsoft applications.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.