Customer Service Representative Job at EMGEE Resources Limited

EMGEE Resources Limited is a Logistics Focused Company. Our goal is to utilize decades of real world expertise to focus on closing the electricity and logistics gaps in Sub-Saharan Africa beginning with Nigeria. We are positioning ourselves to serve as a conduit for Sub-Saharan Africa to access solutions which include products, technology, and last mile logistics to enable the region better serve its communities.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Abuja

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Mass Communication, Sociology, Computer Science and other related field can apply.
• Proven experience in CSR
• Should preferably reside in Abuja
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Method of Application
Interested and qualified candidates should forward their CV to: emgehr@emgeresources.com using the Job Position as the subject of the email.