Customer Service Representative Job at Focuslync

Focuslync Business Development - We provide business solutions that can help you take your business from where it is now to where you want it to be. We render business enhancement services. We offer stand alone and collective business enhancement services to our clients.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 2-10 years of work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N40,000 - N90,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: cv.jobberoutposting@gmail.com using the Job Title as the subject of the email.