Customer Service Representative Job at GFT Limited

GFT Limited, a Fitness Brand in Abuja, is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities


  • Sell company products and services in your assigned work platform.
  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Generate sales and close Transactions.
  • Use your assigned work platform to reach out to customers and verify account information.
  • Manage a large number of websites, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
  • Cancel or upgrade orders.
  • Assist with the placement of orders, refunds, or exchanges.
  • Advise customers on company products and services.
  • Act as the face of the company.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade a customer to reconsider cancellation.
  • Inform customers of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service supervisor to ensure proper customer service is delivered.
  • Closeout or open call records.
  • Compile reports on overall customer satisfaction.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Knowing the Company’s products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.

Requirements

  • Minimum academic qualification of a Bachelor's Degree in any related discipline
  • Minimum of 3 years of proven work experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively.
  • The right Candidate should have a deep knowledge in customer service, eloquent with great diction, highly empathetic towards clients and posses strong communications skills.

Method of Application
Interested and qualified candidates should send their CV to: readytoapply01@gmail.com using the Job Position as the subject of the mail.

Note: Only qualified candidates would be contacted.