Customer Service Representative Job at GUO Transport Company Limited

GUO Transport Company Limited, founded in 1980, is a division of G. U. Okeke & Sons Limited, a household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.

We are recruiting to fill the position below:

Job Positon: Customer Service Representative
Job Location: Umuahia, Abia
Employment Type: Contract

Responsibilities

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Work Schedule:

• 5:30am - 1:30pm (morning shift)
• 1:00pm - 8:00pm (Afternoon shift)
• Mondays to Sundays with one day off every week.

Salary
N55,000 - N60,000 monthly