Customer Service Representative Job at Hinge Consulting Firm

Hinge Consulting Firm is a steadily advancing business Development firm focused on a multi-tiered approach on business consulting, career development, human resourcing and ICT services.

We are recruiting to fill the position below:

Job Position: Customer Service Representative


Job Locations: Lagos and Ogun
Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Take the extra mile to engage customers.

Qualifications

  • Candidates should possess an OND, HND NCE or Bachelor's Degree with 0-2 years of experience

Salary
N80,000 - N100,000 / Month.

Method of Application
Interested and qualified candidates should send their Applications to: hingeconsultingcvdept@gmail.com using the Job Position as the subject of the email.



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