Customer Service Representative Job at Hinge Consulting Firm

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Locations: Lagos and Ogun
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers.

Qualifications

• Candidates should possess an OND, HND NCE or Bachelor's Degree with 0-2 years of experience

Salary
N80,000 - N100,000 / Month.

Method of Application
Interested and qualified candidates should send their Applications to: hingeconsultingcvdept@gmail.com using the Job Position as the subject of the email.