Customer Service Representative Job at Jemi Neil Consulting

Jemi Neil Consulting (JNC) is a people and business solutions company. We are a Human Resources Consultancy Company with specific focus on executing various strategic initiatives in order for our clients to maximize its best in people. We offer end to end HR solution services ranging from HR Business Partnering, Talent Sourcing & Recruitment, Training & Development, Outsourcing, Employee Engagement, Payroll Management & Administration through to Performance Management.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Job type: Full-time 

Job Summary

• The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

Job Description
Customer communication:

• Taking customers orders and ensuring they’re satisfied with results
• Ensuring order presentation is up to Hans and Rene standards
• Interacting with customers to understand their needs

Providing status of orders:

• Confirmation of customer payments & sending invoices for customer orders
• Communicating orders to bakers and decorators

Checking up on orders:

• Liaising with graphic designer to design images in line with customer requests
• Engaging decorators to design/confirm fondant orders
• Analyzing consumer satisfaction
• Inventory of presentation supply

Job Requirement

• 2 years of experience within the food and beverage or events industry
• OND / HND Degree with bachelors degree a plus
• Customer service experience
• Ability to influence
• Organizational skills
• Consumer interaction
• Verbal and written communication skills

Method of Application
Interested and qualified candidates should send their CV to: careers@jemineil.com using the Job Position as the subject of the email.