Customer Service Representative Job at Kartel Energy

Kartel Energy, a leading solar energy company in Nigeria, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• Research and identify solutions to software and hardware issues
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients.

Requirements

• Candidates should possess B.Eng Degrees with 2 - 4 years of relevant work experience.

Method of Application
Interested and qualified candidates should send their CV to: careers@skyvillelimited.com using the Job Position as the subject of the mail.