Customer Service Representative Job at Orient Global Manufacturing Limited

Orient Global Manufacturing Limited - Our company is mainly into Agriculture & Farms, Chemical Dealers, Chemicals and offering Caustic Soda, Corn Starch.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Female)
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Multi-task, prioritize, and manage time effectively
• The use of CRM systems and practices
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc in any discipline is required.
• 2-4 years relevant experience as a customer service representative
• Must be a Female
• Applicants should not be more than 25-30years
• Must be fluent in English
• Ability to stay calm when customers are stressed or upset.
• Strong phone contact handling skills and active listening

Method of Application
Interested and qualified candidates should send their CV to: careers@orientglobal.com.ng using Job position as the subject of the email.