Customer Service Representative Job at Radix Capital Partners Limited

Radix Capital Partners Limited (“Radix Capital” or “Radix”) commenced operations in 2008 as an independent Investment Bank outfit registered to perform Issuing House and Financial Advisory services including Transaction Advisory, Investment Promotion Advisory, Equity and Debt participation, Structured Finance and Public-Private Partnership (PPP) transactions. We are also registered with the Bureau of Public Enterprise (“BPE”) to act as advisers on privatization and commercialization exercises. Radix is a distinctive investment banking franchise in the country with its management staff having handled over a third of the capital issues mandate available during the banking and insurance consolidation exercise of 2006/2007.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Knowing our products inside and out so that you can answer questions.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Contribute to team effort by accomplishing related results as needed
• Ensure customer satisfaction and provide professional customer support.
• Act as the company's Janitor.

Qualifications and Experience Required

• OND / B.Sc. in any of the disciplines such as (Marketing, Business Administration).
• 3 years of Relationship Management experience.
• Strong grasp of Microsoft Office (Excel, Word etc.)
• Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
• Ability to multi-task and work closely with individuals from a broad variety of backgrounds.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@radixng.com using the Job Position as the subject of the mail.