Customer Service Representative Job at Rally's Closet

Rally's Closet is situated in Lekki, Lagos State. We create and sell distinctive women's fashion items.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Brief

• The Customer Service Representative (CSR) is the first point of contact for direct B2C customers who have enquiries or feedback about Rally’s Closet’s products.
• The CSR shall perform responsibilities such as answering inbound calls, making outbound calls, addressing and creating invoices.

Job Responsibilities

• Communicating with customers through various channels and responding to their enquiries promptly.
• Taking customers’ orders via the company’s social media channels and issuing invoices and receipts.
• Answering inbound phone calls and messages, and making outbound calls to existing and prospects,
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ensuring customer satisfaction and providing customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Following up with customers on their needs, products quality feedback and notifying them of the various loyalty and reward programs they can benefit from.

Skills and Requirements

• Minimum of National Diploma in any field of study
• Little or no experience in customer service
• Excellent oral English communication skills
• Excellent writing skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Preferred Location of Applicants – Lekki
• Preferred Gender – Female

Salary
N480,000 Annually.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@primofinesse.com using the Job position as the subject of the email.