Customer Service Representative Job at Seven Up Bottling Company Limited

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Summary

  • Customer Service Representative is the front line of support for the company's customers.
  • You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.


  • Answer customer questions about products or services
  • Resolve customer problems and complaints in a timely manner
  • Provide customer support via various channels
  • Escalate complex customer issues to management
  • Collect and record customer feedback
  • Help to improve the customer experience.


  • Bachelor's Degree in Business Administration or relevant field.
  • A minimum of 2 years of proven experience in a customer service position
  • Must be proficient in Hausa or Igbo language
  • Good understanding of management practices and techniques.
  • Proficiency in Microsoft Office and customer service software.
  • Must be open to working on a shift schedule
  • Outstanding written and verbal communication skills.
  • Excellent leadership and interpersonal skills.


Note: Only qualified candidates will be contacted.