Customer Service Representative Job at Skyfield INL

Skyfield INL is a team of professionals who work in HR management roles,ICT solutions, cooperate presentations and trainings. We support businesses to recruit and manage their human capital profitably and sustainable in these rapidly changing economic times. Our experience in HR roles enables us to connect easily to our clients needs and to proffer solutions as needed. From recruitment, cooperate presentations and training, we help you get it right from day one. We also offer excellent support to our clients and our employees.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Description

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.

Method of Application
Interested and qualified candidates should send their CV to: career@skyfieldinl.com.ng using the Job Title as subject of the mail.