Customer Service Representative Job at Stragel Solutions

Stragel Solutions is a management consulting firm driven to provide the right human resources in achieving organization's goals and objectives as well as providing innovative ideas for business growth and development.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Kaduna
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• OND / HND / B.Sc in Business or any related field.
• 1 - 5 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N50,000 - N80,000 monthly