Customer Service Representative Job at Surprise World NG

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Maryland, Lagos
Employment Type: Full-time
Time: 8:45 am - 5pm, Mondays to Friday, Saturday 9-3pm

Responsibilities

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Serves as a basic source of information to clients on style, format, materials, price and services available
• Receives, sorts, prioritizes and processes orders for delivery
• Assists in execution of surprises and decorations
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Assist in the planning and delivery of surprise and gift items.
• Maintains the order of work area.

Qualifications

• High School Diploma / Minimum of OND in any management course
• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Decoration/ party planning experience is a plus
• Must be jovial and fun
• Ability to multi-task, prioritize, and manage time effectively
• Ability to learn new skills fast
• Excellent verbal and written communication skills.

Salary Range
N30,000 - N50,000 / month

Method of Application
Interested and qualified candidates should send their CV to: surpriseworldng1@gmail.com using the Job Position as the subject of the mail.