Customer Service Representative Job at Your Favorite HR Guide

Your Favorite HR Guide - Our client is recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ipaja, Lagos
Employment Type: Full-time

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and in-person interactions.
• Respond promptly and courteously to customer inquiries, providing accurate information and resolving issues effectively.
• Handle customer complaints and concerns with empathy and professionalism, striving for first-call resolution whenever possible.
• Proactively identify opportunities to enhance the customer experience and provide feedback to relevant stakeholders.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Document all customer interactions and maintain accurate records of inquiries, comments, and complaints.
• Collaborate with other departments to escalate complex issues and ensure timely resolution.
• Participate in training and development programs to continuously improve customer service skills and knowledge.

Qualifications

• Bachelor's degree in Microbiology, Pharmaceutical, or a related field.
• Previous experience in customer service or a related role preferred.
• Problem-solving skills and the ability to handle challenging situations with diplomacy and tact.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Method of Application
Interested and qualified candidates should submit their resume to: yourfavoritehrguide@gmail.com using 'Customer Service Representative' as the subject of the email.