Customer Service Representative Recruitment at De Beryl Consult

De Beryl Consult is a professional consulting firm that expertise to provide employers with the right talent for their organizations making use of packages and benefits offered by the clients in identifying the requirements and need for the role. We extends our services to consultation, staff training, interview coaching for employers. We are experts in your field and know exactly where to turn to identify top talent for your organization.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time

Description

• A Customer Service Representative is responsible for engaging with customers on behalf of their company.
• Their duties are answering phone calls or emails from customers, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Responsibilities

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions.

Requirements

• Interested candidates should possess an OND / HND / Bachelor's Degree with 1 - 3 years of relevant work experience.

Skills:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation.

Salary
N80,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their updated CV to: careers@beryl.com.ng using the Job position as the subject of the email.