Customer Service Representative Recruitment at Toc Consult

Toc Consult, a consulting firm that engages in all HR-related services, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ojota, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders and requests from the various channels
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor's Degree in English or any social science courses
• A minimum of 2 years experience in customer service position
• Proven work experience in community pharmacy will be an added advantage
• Positive and hardworking attitude
• Good understanding of English and must be able to read, speak and write in English
• Ability to multitask, prioritize and manage time effectively
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Must be open to shift work.

Method of Application
Interested and qualified candidates should send their CV to: toc.consult@gmail.com using the Job position as the subject of the mail.