Customer Service Supervisor Job at ShiptoNaija

Recognizing that companies require urgent shipment to make a difference in keeping a facility in operation or retaining customers for the future, our combination of expedited/express freight or air freight charter options can rescue most situations with our cost-effective services. Whether you are shipping heavy items or a group of heavy machinery, palletized or crated, we will evaluate your freight size and budget to assist you in the most appropriate aircraft selection for industrial machinery or a mobile hospital.

We are recruiting to fill the position below:

Job Position: Customer Service Supervisor

Job Location: Lagos
Employment Type: Full Time

Job Summary

• We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service.
• The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
• You will play a collaborative role in growing and implementing standards and processes.
• You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Responsibilities

• Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Department’s and the District’s mission, objectives, and values.
• Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
• Maintains the daily schedule to ensure complete coverage for our customer base.
• Training staff in areas of customer service and company policies.
• Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.

Requirements

• 6 years of work experience.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Available to work shifts.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@shoptomydoor.com using the Job Position as the subject of the mail.