Customer Service Support Job at Pal Pensions

We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.

 Job Title:  Customer Service Support

Locations: Abeokuta, Osogbo, Ilorin

Job Description

To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

• To provide effective support to PAL customers.
• Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
• Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
• To ensure that the call centre provides first call resolution to most complaints.
• To minimize call escalations through effective coaching and support.
• Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.

Desired Qualities

• Minimum of OND certification
• Ability to communicate in major native dialect of the location
• Verbal and written communication skills
• Listening skills
• Problem analysis  solving
• Customer service orientation
• Organizational skills
• Attention to detail