Customer Services Officer Job at Solynta Energy Limited

At Solynta Energy we are passionate about solving the energy crisis in Nigeria via the provision of affordable, clean, reliable solar power.

We are recruiting to fill the position below:

Job Position: Customer Services Officer

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a Customer Service Representative or CSR, to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Degree qualification.
• At least 1 year of work experience.
• Must live on Lagos Island.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N80,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: jobs@solyntaenergy.com using the Job position as the subject of the mail.