Customer Services Representative Job at Swift Consulting Limited

Swift Consulting Limited - Our client in the Real Estate Sector is recruiting to fill the position below:

Job Position: Customer Services Representative

Job Location: Ajah, Lagos
Employment Type: Full-time

Job Summary

• Swift Consulting, an Education, Human Resources and Management firm is currently recruiting for a qualified and well experienced applicant to fill the role of Customer Service of our clients in the Real Estate sector.

Major Responsibilites

• Assist customers with inquiries and issues.
• Provide product information and support.
• Maintain a positive and friendly attitude.
• Document customer interactions, feedback, and transactions in the customer relationship management (CRM) system.
• Educate customers about products and services, helping them make informed decisions.
• Conduct follow-up calls or emails to ensure customer satisfaction and address any ongoing issues.
• Stay updated on product offerings, policies, and procedures to provide accurate support.
• Inform customers about promotions or new products that may meet their needs.

Requirements

• Candidates should possess a BSC / HND Degree in any relevant field
• Minimum of 3 to 5 years of experience
• Excellent communication skills.
• Problem-solving abilities.
• Proficient in customer service system and basic computer skills.
• Previous customer service experience is a plus.
• Interpersonal relationship skill.
• Ability to handle multitask.
• Product Knowledge.

Method of Application
Interested and qualified candidates should send their CV to: hireme@swiftconsulting.com.ng using the Job Position as the subject of the mail.