Customer Success Supervisor Job at OVM Consulting Services

OVM Consulting Services is a Morden Human Resource Consultancy Organization. We provide our clients with Customized HR Solutions for their Unique Needs.

We are recruiting to fill the position below:

Job Position: Customer Success Supervisor
Job Locations: Wuye, Abuja (FCT) & Lagos
Employment Type: Full-time

Description

• We are looking for a proactive and customer-focused Customer Success Supervisor to lead our customer experience initiatives.
• The ideal candidate will manage a team, ensure customer satisfaction, and drive loyalty through excellent service and relationship management.

Key Responsibilities

• Supervise the customer service team, ensuring high-quality support and client satisfaction.
• Develop and implement customer success strategies to increase retention and engagement.
• Handle escalated customer inquiries, complaints, and feedback promptly and professionally.
• Monitor and analyze customer interactions to identify trends and areas for improvement.
• Train, coach, and motivate team members to meet performance and service targets.
• Collaborate with sales, marketing, and operations teams to ensure seamless customer journeys.
• Prepare and present regular reports on customer success metrics to management.
• Maintain a deep understanding of our cosmetic products to provide accurate advice and solutions.

Requirements

• Minimum of HND / B.Sc. in any related field (Business, Communications, Marketing, etc.).
• 3+ years of experience in customer service or client relations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in MS Office and customer relationship management (CRM) tools.
• Experience in cosmetics, retail, or the beauty industry is an advantage.

Method of Application
Interested and qualified candidates should send their CV to: Obmbang@gmail.com using the Job Position as the subject of the email.