Customer Support Agent Jobs at Tros Technologies

Tros Technologies offers IT consultancy and services such as software development and systems integration to various business segments across industries. Through excellent technical capabilities, the company delivers end-to-end technology-led business solutions to its clients.  This enables the clients to not just to gain high efficiency levels in their respective business processes but also garner the much-needed competitive edge over peers in the market.

Job Title:   Customer Support Agent

Position Objectives: 

• Develop and implement all TROSTECHNOLOGIES services and products for customers
• Provide 1st line support to customers via the web, telephone, online chat and face to face.
• Identify, understand and solve any obstacles or objections to the successful sale of TROSTECHNOLOGIES services.
• Must be willing to work on shift duty , which includes night and weekends duty.
• Provide ongoing support to TROSTECHNOLOGIES clients 24/7.
• Identify and capture revenue opportunities for TROSTECHNOLOGIES services.
• Independently establish and grow new or existing client base.
• Communicate effectively with peers, superiors, and other personnel.

Required Skills:  

• Minimum 2 years experience in direct sales of IT products and services.
• Proficient use of PC hardware and software (MS Office suite of applications).
• Proficient in the use of internet for communication and research.
• Strong prospecting skills and extensive customer facing experience.
• Excellent communication skills (oral, written and presentation).

Desired Skills: 

• Demonstrated level of success in the development of client relationships.
• Advanced knowledge of ICT offerings, products and services.
• Proven track record in sales ideally overachieving on targets, closing sales and obtaining new business
• IT, Telecoms, Ecommerce, online marketing or web technology experience.
• Able to portray a good understanding of the ICT market in which TROSTECHNOLOGIES operates.
• Ability to cultivate and develop long term profitable industry relationships.

Education or Equivalent Experience:

• Bachelors Degree in Computer Science preferably or any discipline from a recognized University(Minimum 2nd Class Lower)