Customer Support Executive Job at Eduplatforms

Eduplatforms is a technology solutions provider and operator that is committed to revolutionizing the delivery of education in Africa.
We are recruiting to fill the position below: 

Job Position: Customer Support Executive
Job Location: Nsukka, Enugu 

Job Description

• Our team is looking to recruit a qualified female candidate to fill the role of a Customer Support Executive. The choice candidate will work with our project team on an Online MBA program for a renowned Institution of learning.

Responsibilities
The selected candidates will be responsible for:

• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication

Skills & Requirements

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's Degree
• Speaks English & Igbo fluently
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening