Customer Support Lead Job at Aku Fintech Services Limited

Aku is a digital bank licensed by the CBN to offer easy payment, simple banking for everyone. Send/receive money and pay bills via USSD, app, cards. We are on a mission to help africans get paid and grow.We leverage the power of tech to drive financial inclusion - one mobile device at a time.

We are recruiting to fill the position below:

Job Position: Customer Support Lead

Job Location: Lagos

Responsibilities
Team Leadership:

• Supervise the customer support team, and ensure that they are providing world class customer service.

Customer Issue Resolution:

• Manage escalated customer issues that require higher-level attention, ensuring complex problems are addressed and resolved efficiently.

Performance Monitoring and Reporting:

• Analyze customer support data, provide regular reports on team performance to management.

Stakeholder Management

• Work with internal teams to handle escalations while ensuring minimal disruptions to customers.

Required Skills

• Excellent communication
• Leadership & team management
• Problem solving and critical thinking
• High emotional intelligence

Method of Application
Interested and qualified candidate should send their CV to: Recruitment@aku.africa using the Job Position as the subject of the mail.