Customer Support Representative Job at Pettysave

Pettysave is a technology company that builds economic and internet infrastructure to aid people in their path to financial freedom.

We are recruiting to fill the position below:

Job Position: Customer Support Representative

Job Location: Lagos
Contract Type: Full Time

About

Pettysave is looking for an experienced customer service representative to join our awesome team. You will be responsible for interfacing with our customers and maintain the trust they have with us. We love to keep our customers happy.

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Performing follow-ups on customers
Advise customers on company products and services
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Keep records of customer interactions, process customer accounts and file documents
Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Suggest solutions when a product malfunctions or from customer complaints
Inform customers about new deals and promotions
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Compile reports on overall customer satisfaction

Preferred Experience

B.Sc./HND with a minimum of 3 years of work experience in customer support roles
Comfortable using customer relation management tools
Strong relationship management
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize, and manage time effectively
Excellent communication skills

Nice to haves:

Click here to Apply