Customer Support Specialist

Smashride is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Support Specialist
Job Locations: Abuja, Lagos and Rivers

Job Description

• Represent in Smashride any English spoken market, primarily the local market at first
• Support all Smashride users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Smashride 's customer support
• Be a key player in building a support team in a challenging hyper growth environment

Job Requirements

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Smashride
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written English, any other language is a plus
• Be passionate about new technology and ridesharing

We Offer

• Competitive salary
• Amazing experience working in one of the fastest growing start-ups in the world
• Unique opportunity to shape the transport industry in Nigeria
• A super motivated and talented team to work with
• Flexible working hours
• Free Smashride credit